Returns & Exchanges
At Musicland, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most instruments and gear. If your new equipment doesn't hit the right note, our simple return process ensures a quick resolution or exchange.
Initiate Your Return
Log into your Musicland account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Gear
Carefully place the item in its original packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our technicians inspect the returned item, we will process your refund to the original payment method or ship out your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing